Overview
At IBS – Integrated Building Solutions, we strive to deliver our products safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order through our website, you agree to the shipping terms described below.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed during weekends or public holidays will be processed on the next business day.
In some cases, additional processing time may be required for large orders, custom items, or project-based equipment.
Shipping Methods
IBS works with reliable logistics partners to ensure safe and timely delivery.
Available shipping methods may include:
Standard Shipping
Express Shipping
Freight or cargo delivery for large equipment
The available shipping options will be displayed during checkout when applicable.
Shipping Areas
We may ship to multiple regions depending on product availability and logistics capabilities.
Shipping availability may vary based on:
Country
Delivery location
Product size or weight
Import regulations
Some products may have regional shipping restrictions.
Shipping Costs
Shipping costs are calculated based on several factors including:
Destination
Package size and weight
Shipping method selected
Number of items in the order
Shipping costs will be displayed at checkout when available.
Delivery Time
Estimated delivery times may vary depending on the destination and shipping method.
Typical delivery estimates:
Local deliveries: 2–5 business days
Regional deliveries: 5–10 business days
International deliveries: 7–15 business days
Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, or other external factors.
Shipment Tracking
Once your order has been shipped, you may receive shipping confirmation and tracking details when available.
Tracking availability depends on the shipping carrier used.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer.
Shipping Delays
IBS is not responsible for shipping delays caused by:
Customs procedures
Carrier delays
Weather conditions
Unexpected logistical issues
However, we will do our best to assist in resolving delivery issues when possible.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of receiving the shipment.
Please provide photos of the damaged package and product so our team can investigate and assist.
Contact
For any shipping-related inquiries, please contact us through the Contact Us page on our website.
