Overview
At IBS – Integrated Building Solutions, customer satisfaction is important to us. This Return and Refund Policy outlines the conditions under which products purchased through our website may be returned or refunded.
By placing an order on our website, you agree to the terms described below.
Eligibility for Returns
Products may be eligible for return under the following conditions:
The return request is submitted within 7 days of receiving the product
The product is unused and in its original condition
The product is returned in the original packaging
The product has not been installed or used
Products that have been installed, modified, or damaged after delivery may not be eligible for return.
Non-Returnable Items
Certain items cannot be returned, including:
Custom-made or special order products
Installed equipment or used products
Products damaged due to improper handling or installation
Clearance or discounted items unless defective
Return Process
To request a return, please follow these steps:
Contact our support team through the Contact Us page.
Provide your order number and reason for return.
Our team will review the request and provide return instructions if approved.
Returns sent without prior approval may not be accepted.
Shipping Costs
Unless the product is defective or incorrectly delivered:
The customer is responsible for return shipping costs.
Original shipping fees are non-refundable.
Refunds
Once the returned product is received and inspected:
Approved refunds will be processed to the original payment method.
Refund processing may take 5–10 business days depending on the payment provider.
Damaged or Incorrect Products
If you receive a product that is damaged or incorrect, please contact us within 48 hours of delivery.
Our team will arrange for replacement or refund after reviewing the issue.
Contact
For any return or refund inquiries, please contact us through the website contact page.
